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Customer Service

Shipping & Delivery
            Lone Cat Boutique accepts no responsibility for any delivery delays due to Royal Mail disruptions.

Orders will generally be dispatched within 1-3 working days of ordering. However, in exceptional circumstances, delivery may take up to 10 days.

UK orders – Free Shipping on orders over £25.

                     1st Class Parcel £3.20 by Royal Mail.

                     2nd Class parcel £2.80 by Royal Mail.

 

Privacy & Security

At Lone Cat Boutique we never pass on information to any third parties.

Our website uses the most secure systems for payment transactions online including PayPal

who are committed to handling customer information with high standards of information security.

Returns & Replacements

You are entitled to cancel your order at any time within 7 days of receiving your goods. The cancellation period ends on the expiry of the period of 7 days beginning with the day after the day on which you received the goods. If you wish to cancel an order under these terms, first contact info@lonecatboutique where you will receive full instructions on how to return your item.  Return your products unused, with tags and packaging within 3 days of receiving your e-mail with return instructions. Once the parcel is returned to Lone Cat Boutique a refund will be issued.

Items received outside these guidelines may not be able to obtain a full refund, and this decision is at the sole discretion of management.

 

When returning items we recommend that you obtain proof of posting as we cannot accept responsibility for parcels lost in transit. If an item is faulty, we will arrange for an exchange. When a faulty item cannot be exchanged then a refund for the value of the item will be issued.

Due to hygiene regulations we are unable to accept returns on any earrings, jewellery sets that contain earrings or any hair accessories.

Please note: We will only pay for return postage for products which are faulty or sent in error. 

 

Ordering
Payment, Pricing and Promotions

Please note that all transactions will be carried out in Pounds Sterling. Once you have placed your order, confirmation will be sent to you via email complete with transaction and order reference. Please check your Junk and Spam folders if you do not receive and e-mail straight away. Lone Cat Boutique monitor prices on a daily basis. 

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